THE WEDGE PRODUCT
The AI receptionist for Australian service businesses.
Answers calls when your team can't. Books appointments. Captures emergencies safely. Never sleeps.
The cost of a missed call
of online clinic bookings happen between 5pm and 9am
HotDoc, 1M+ bookings dataset
metro Australians sought after-hours care last year
AIHW 2023-24
of business calls go unanswered in service industries
industry research
Put a number on it
Slide in your own figures. This is an estimate from your inputs, not a guarantee.
Estimate only, based on the figures you enter, not a guarantee. Adjust the sliders to your business.
Revenue you could be recapturing
A$
≈ A$
That’s revenue a flexible receptionist plan is built to more than pay for.
How it works
We never change your phone number. Calls forward conditionally (when your line is busy or after hours) to a Twilio number running your ElevenLabs agent, which books, confirms by SMS, and writes to your CRM. Your reception keeps working exactly as it does today.
Hear it work
Real ElevenLabs + Twilio implementation. Fictional caller, real agent: it qualifies the lead and books the call.
Scope & safety
Handles
- Hours and location questions
- Bulk-billing and pricing questions
- Appointment booking and rescheduling
- Message taking
- Callback scheduling
- Post-call SMS confirmation
Hands off
- Anything clinical, medical, legal, or financial
- Anything urgent or an emergency
- Anyone who specifically wants a human
The agent never gives clinical, legal, or financial advice. Emergencies escalate to 000 and your reception.
Industry adaptations
Scripts, integrations, and escalation rules differ by industry. A dental agent doesn't sound like a plumber's.
Clinics & allied health
- After-hours patient line that books into HotDoc, Cliniko, or Halaxy
- Recall & reactivation to fill tomorrow's gaps
- Confirmations + reminders that cut no-shows
Construction companies
- Capture project enquiries before they ring a competitor
- Qualify scope, budget, and timeline, then route to the right PM
- Quote-request intake straight into your CRM
Trades & field services
- Never miss an urgent job, answered 24/7
- Instant speed-to-lead follow-up on every web enquiry
- Booking, dispatch notes, and review collection after the job
Legal firms
- Capture new-matter enquiries after hours and qualify them
- Intake: conflict-check details → CRM → agent context
- Fast, professional follow-up that books the right consultations
Vet clinics
- Triage anxious owners and book consults, day or night
- Clear, safe after-hours emergency routing
Professional services
- Qualify enquiries against your criteria before they go cold
- Intake automation: forms → CRM → agent context
- Fast, on-brand follow-up that books the right leads
Standards & safety rails
We work in regulated industries, so we built the agent around the rules.
AHPRA Section 133
Clinical advice is prohibited; the agent never gives it. Scripts are reviewed before launch.
ACMA Code C540
Telephony and number-portability handled the compliant way. Your number stays put.
Privacy Act 1988
Customer data encrypted, AU-hosted where possible, with a documented retention policy.
Integrations
No platform migration required.
Pricing
What’s included
- 150 minutes of agent conversation + 50 SMS / month
- Monthly Calibration included
Quoted precisely after a quick discovery call.
Full pricing →FAQ
Stop letting your phone send patients to your competitors.
Book a discovery call. We'll show you what your agent would do, and quote based on your actual call volume.
Or hear it live: ring +61 3 4518 1384, answered by our own AI receptionist.
AI voice receptionist for Australian businesses
An AI voice receptionist answers your phone 24/7, books appointments, and makes sure you never miss a call. It is the fastest way for an Australian small business to capture the calls it is losing today, without hiring or paying per call.
What an AI voice receptionist does
Our AI receptionist answers inbound calls in natural speech, qualifies the caller, answers your most common questions, books appointments into your system, and sends your team a transcript and summary in real time. It handles call volumes a human front desk cannot during peak times, lunch breaks, sick days and after hours, and it works with your existing phone number and systems.
AI receptionist vs a virtual receptionist
A virtual receptionist is a human answering service, usually charged per call or per minute, with limited hours and queues during busy periods. An AI receptionist answers every call instantly, 24 hours a day, at a flat and predictable cost, and scales to any call volume without putting callers on hold. Many businesses use it to cover after-hours and overflow, then expand it once they see the bookings it captures.
After-hours and missed calls are where the leads are
Roughly a third of calls to service businesses go unanswered, and every unanswered call is usually a customer who simply rings the next business on the list. With more than half of online clinic bookings happening between 5pm and 9am (HotDoc), the calls you miss outside business hours are often your warmest leads. An AI phone answering service catches them while your competitors send them to voicemail.
For clinics, trades, vets and professional firms
We tune the agent to your industry, whether you run a dental or medical clinic, a veterinary practice, a trades and field-service business, or a professional firm. Each agent is reviewed against Australian standards (AHPRA, ACMA, Privacy Act) before launch.
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