THE WEDGE PRODUCT
The AI receptionist for Australian service businesses.
Answers calls when your team can't. Books appointments. Captures emergencies safely. Never sleeps.
The cost of a missed call
of online clinic bookings happen between 5pm and 9am
HotDoc, 1M+ bookings dataset
metro Australians sought after-hours care last year
AIHW 2023-24
of business calls go unanswered in service industries
industry research
Put a number on it
Slide in your own figures. This is an estimate from your inputs, not a guarantee.
Estimate only, based on the figures you enter, not a guarantee. Adjust the sliders to your business.
Revenue you could be recapturing
A$
≈ A$
That’s revenue a flexible receptionist plan is built to more than pay for.
How it works
We never change your phone number. Calls forward conditionally (when your line is busy or after hours) to a Twilio number running your ElevenLabs agent, which books, confirms by SMS, and writes to your CRM. Your reception keeps working exactly as it does today.
Hear it work
Real ElevenLabs + Twilio implementation. Fictional caller scenario, real agent.
Scope & safety
Handles
- Hours and location questions
- Bulk-billing and pricing questions
- Appointment booking and rescheduling
- Message taking
- Callback scheduling
- Post-call SMS confirmation
Hands off
- Anything clinical, medical, legal, or financial
- Anything urgent or an emergency
- Anyone who specifically wants a human
The agent never gives clinical, legal, or financial advice. Emergencies escalate to 000 and your reception.
Industry adaptations
Scripts, integrations, and escalation rules differ by industry. A dental agent doesn't sound like a plumber's.
Clinics & allied health
- After-hours patient line that books into HotDoc, Cliniko, or Halaxy
- Recall & reactivation to fill tomorrow's gaps
- Confirmations + reminders that cut no-shows
Construction companies
- Capture project enquiries before they ring a competitor
- Qualify scope, budget, and timeline, then route to the right PM
- Quote-request intake straight into your CRM
Trades & field services
- Never miss an urgent job, answered 24/7
- Instant speed-to-lead follow-up on every web enquiry
- Booking, dispatch notes, and review collection after the job
Legal firms
- Capture new-matter enquiries after hours and qualify them
- Intake: conflict-check details → CRM → agent context
- Fast, professional follow-up that books the right consultations
Vet clinics
- Triage anxious owners and book consults, day or night
- Clear, safe after-hours emergency routing
Professional services
- Qualify enquiries against your criteria before they go cold
- Intake automation: forms → CRM → agent context
- Fast, on-brand follow-up that books the right leads
Standards & safety rails
We work in regulated industries, so we built the agent around the rules.
AHPRA Section 133
Clinical advice is prohibited; the agent never gives it. Scripts are reviewed before launch.
ACMA Code C540
Telephony and number-portability handled the compliant way. Your number stays put.
Privacy Act 1988
Customer data encrypted, AU-hosted where possible, with a documented retention policy.
Integrations
No platform migration required.
Pricing
What’s included
- 150 minutes of agent conversation + 50 SMS / month
- Monthly Calibration included
Quoted precisely after a quick discovery call.
Full pricing →FAQ
Stop letting your phone send patients to your competitors.
Book a discovery call. We'll show you what your agent would do, and quote based on your actual call volume.
Or hear a sample call: Demo line coming soon