Allied health
An AI receptionist that books into Cliniko.
If you run Cliniko, your diary is already the source of truth for the practice. The problem is not the software, it is that the phone rings while your practitioners are with patients and your front desk cannot be in two places. An AI receptionist answers those calls, works out what the caller needs, and puts the appointment into the same Cliniko diary your team is already working from.
The connection
Cliniko is an Australian-built practice management system used widely by physiotherapy, chiropractic, osteopathy, podiatry, psychology and massage clinics, and it publishes developer documentation for its API.
Direct write
Cliniko publishes public API documentation, which makes it one of the cleaner systems to connect to. That means a booking taken on the phone can land in your diary during the call rather than arriving as a message someone has to type up later.
We do not sell a certified marketplace app for this system. What we build is scoped to your practice during the build, and we tell you where the limits are before you commit. See how we classify every system.
On the phone
- New patient enquiries, including which practitioner and appointment type they need
- Booking, rescheduling and cancellation requests against your real availability
- After-hours and weekend calls that would otherwise hit voicemail
- Overflow when both lines ring at once or your front desk is with a patient
- Taking a structured message when a call genuinely needs a human
The build
Inspect
We look at what you already run, how your books are structured, which appointment types exist, and where your team currently loses time. No assumptions and no template.
Connect
We connect the agent to your system at the deepest level that vendor supports, and tell you plainly which of the three levels that is before you commit to anything.
Script
The agent learns your appointment types, your practitioners, your hours, and the questions your front desk actually gets asked. A clinic agent does not sound like a plumbing agent.
Calibrate
Every month we review what the agent handled, what it got wrong, and what changed in your practice, then adjust. Calibration is part of the product, not an upsell.
Also see AI receptionist for allied health, the AI voice receptionist and pricing.
FAQ
Run Cliniko? Let’s scope it.
Thirty minutes, and you will know exactly how far the connection can go and what it would take to stand it up.