Privacy Policy

Who we are

Elevate (ABN 66 820 829 012) builds customised AI infrastructure for Australian service businesses. In this policy, "we", "us", and "our" refer to Elevate, and "you" refers to anyone who visits our website or contacts us.

What information we collect

We only collect information we need to respond to you and run our business. That includes:

• Information you give us through our forms or by email, such as your name, business name, email address, phone number, industry, and any message or enquiry details you choose to provide.
• Technical information collected automatically, such as your IP address and browser type, used only to keep the site secure and to prevent spam and abuse.
• Booking information if you schedule a call, handled by our scheduling provider (see disclosure below).

How we use your information

We use the information you provide to respond to enquiries, arrange and conduct discovery calls, prepare proposals, deliver and support our services, and meet our legal obligations. We do not use it for unrelated purposes, and we do not sell personal information to anyone.

Who we share it with

We use a small number of trusted service providers to operate the site and respond to you. These may include website hosting, form and lead storage, calendar scheduling, and email delivery. These providers only process information on our behalf and under our instructions. We disclose personal information to third parties only where it is necessary to provide our services, or where required or authorised by law. We never sell your information.

Overseas storage

Some of our service providers store data on servers located outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Cookies

Our site uses minimal cookies and similar technologies needed for the site to function and to remember basic preferences such as light or dark mode. We do not use them to build advertising profiles. You can control cookies through your browser settings.

How we keep it secure

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including HTTPS encryption in transit and access controls on the systems that store enquiry data. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

How long we keep it

We keep personal information only as long as we need it for the purposes described above or as required by law, and we take reasonable steps to delete or de-identify it when it is no longer needed.

Accessing and correcting your information

You have the right to ask what personal information we hold about you, to ask us to correct it, and to ask us to delete it where appropriate. To make a request, email us at admin@elevateagents.com.au and we will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, please contact us first at admin@elevateagents.com.au so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown above.

Contact us

Questions about this policy or your information? Email admin@elevateagents.com.au.