Medical and GP
An AI receptionist for clinics running Best Practice.
General practice has a phone problem with a very specific shape: a wall of calls the moment the doors open, and then a long tail through the day that reception handles between patients at the counter. An AI receptionist absorbs the wall, so your team is not choosing between the person on the phone and the person in front of them.
The connection
Best Practice is an Australian-built clinical and practice management system, and Bp Premier is one of the most widely used systems in Australian general practice.
Partner programme
Best Practice runs a partner network, so the correct route is to apply through it and build against their documented path rather than working around the system. Until that is in place, the agent captures the full booking and delivers it to reception as a structured task.
We do not sell a certified marketplace app for this system. What we build is scoped to your practice during the build, and we tell you where the limits are before you commit. See how we classify every system.
On the phone
- The 8am rush, where most practices lose the most calls
- Appointment bookings, reschedules and cancellations
- Repeat prescription and results enquiries, routed to your team's process
- After-hours calls, with clear direction on where genuine urgency should go
- Structured messages so nothing arrives as an unlabelled voicemail
The build
Inspect
We look at what you already run, how your books are structured, which appointment types exist, and where your team currently loses time. No assumptions and no template.
Connect
We connect the agent to your system at the deepest level that vendor supports, and tell you plainly which of the three levels that is before you commit to anything.
Script
The agent learns your appointment types, your practitioners, your hours, and the questions your front desk actually gets asked. A clinic agent does not sound like a plumbing agent.
Calibrate
Every month we review what the agent handled, what it got wrong, and what changed in your practice, then adjust. Calibration is part of the product, not an upsell.
Also see AI receptionist for medical clinics, the AI voice receptionist and pricing.
FAQ
Run Best Practice (Bp Premier)? Let’s scope it.
Thirty minutes, and you will know exactly how far the connection can go and what it would take to stand it up.