Veterinary
An AI receptionist for ezyVet clinics.
Vet reception is one of the hardest phone jobs there is. Calls arrive in bursts, a proportion of them are distressed, and the person answering is often also restraining an animal. An AI receptionist takes the routine volume so your team has capacity for the calls that genuinely need them.
The connection
ezyVet is a cloud-based veterinary practice management system used by clinics across Australia, and it runs a partner integration programme.
Partner programme
ezyVet runs a partner programme, which typically expects existing mutual clients before approving an integration. That means the honest sequence is: we start with assisted handoff, build a base of ezyVet clinics, then apply. We will tell you where we are in that sequence rather than implying a certified integration exists.
We do not sell a certified marketplace app for this system. What we build is scoped to your practice during the build, and we tell you where the limits are before you commit. See how we classify every system.
On the phone
- Routine consult and vaccination bookings
- Reschedules and cancellations
- After-hours calls, with immediate routing for emergencies
- Overflow during the morning and evening rush
- Structured messages so nurses are not replaying voicemail
The build
Inspect
We look at what you already run, how your books are structured, which appointment types exist, and where your team currently loses time. No assumptions and no template.
Connect
We connect the agent to your system at the deepest level that vendor supports, and tell you plainly which of the three levels that is before you commit to anything.
Script
The agent learns your appointment types, your practitioners, your hours, and the questions your front desk actually gets asked. A clinic agent does not sound like a plumbing agent.
Calibrate
Every month we review what the agent handled, what it got wrong, and what changed in your practice, then adjust. Calibration is part of the product, not an upsell.
Also see AI receptionist for veterinary clinics, the AI voice receptionist and pricing.
FAQ
Run ezyVet? Let’s scope it.
Thirty minutes, and you will know exactly how far the connection can go and what it would take to stand it up.