Medical and GP
An AI receptionist for Zedmed practices.
Specialist and mixed practices often have longer, more particular booking rules than a standard GP clinic, and that is exactly the kind of thing that gets mangled when a call goes to voicemail. An AI receptionist holds those rules and applies them consistently on every call.
The connection
Zedmed is an Australian clinical and practice management system used by general and specialist medical practices.
Partner programme
Zedmed integrates with third parties through Halo Connect, an interoperability platform built on SQL and FHIR, and third-party access is enabled by configuration inside your Zedmed. So there is a documented path, but it runs through Halo Connect rather than a self-serve public API, and it needs enabling at your end. Until that is in place, the agent captures the full booking and delivers it as a structured task.
We do not sell a certified marketplace app for this system. What we build is scoped to your practice during the build, and we tell you where the limits are before you commit. See how we classify every system.
On the phone
- Bookings that follow your actual rules, not a generic slot
- Reschedules and cancellations captured cleanly
- After-hours enquiries with urgency routing
- Overflow at peak times
- Structured handover for anything clinical
The build
Inspect
We look at what you already run, how your books are structured, which appointment types exist, and where your team currently loses time. No assumptions and no template.
Connect
We connect the agent to your system at the deepest level that vendor supports, and tell you plainly which of the three levels that is before you commit to anything.
Script
The agent learns your appointment types, your practitioners, your hours, and the questions your front desk actually gets asked. A clinic agent does not sound like a plumbing agent.
Calibrate
Every month we review what the agent handled, what it got wrong, and what changed in your practice, then adjust. Calibration is part of the product, not an upsell.
Also see AI receptionist for medical clinics, the AI voice receptionist and pricing.
FAQ
Run Zedmed? Let’s scope it.
Thirty minutes, and you will know exactly how far the connection can go and what it would take to stand it up.