Medical and GP
An AI receptionist for MedicalDirector practices.
You do not need to replace a system that works. You need the phone to stop being the reason patients go elsewhere. An AI receptionist sits in front of your existing setup and answers the calls your team cannot get to.
The connection
MedicalDirector is a long-established Australian clinical and practice management system used across general practice and specialist clinics.
Partner programme
Magentus, which owns MedicalDirector, runs a Developer Partners programme that gives accepted partners documentation, APIs and implementation guides, and Pracsoft exposes an API integration host. So the path exists, but it is gated by application rather than self-serve, which means it takes longer to stand up than a system with open documentation. Until that approval is in place, the agent captures the complete booking and delivers it to reception as a structured task. We will tell you exactly where we are in that process rather than implying a certified integration already exists.
We do not sell a certified marketplace app for this system. What we build is scoped to your practice during the build, and we tell you where the limits are before you commit. See how we classify every system.
On the phone
- The morning rush, absorbed rather than queued
- Booking and reschedule requests captured in full
- After-hours enquiries with clear urgency routing
- Overflow when every line is busy
- Structured messages instead of voicemail
The build
Inspect
We look at what you already run, how your books are structured, which appointment types exist, and where your team currently loses time. No assumptions and no template.
Connect
We connect the agent to your system at the deepest level that vendor supports, and tell you plainly which of the three levels that is before you commit to anything.
Script
The agent learns your appointment types, your practitioners, your hours, and the questions your front desk actually gets asked. A clinic agent does not sound like a plumbing agent.
Calibrate
Every month we review what the agent handled, what it got wrong, and what changed in your practice, then adjust. Calibration is part of the product, not an upsell.
Also see AI receptionist for medical clinics, the AI voice receptionist and pricing.
FAQ
Run MedicalDirector? Let’s scope it.
Thirty minutes, and you will know exactly how far the connection can go and what it would take to stand it up.